Embark on a Meaningful Journey with Neta Scientific, Inc.

Position: Order Management Specialist

Status: Full-Time/Exempt
Pay Rate: Competitive, commensurate with education and experience

Elevate Research, Enhance Lives
At Neta Scientific, we're more than distributors – we're catalysts in accelerating Academic, Scientific, and Medical research breakthroughs. With over two decades in the industry, our contributions extend beyond providing laboratory supplies and solutions. We embolden researchers with the tools they need to unveil innovations, fostering a future where lives are enriched through progressive scientific discoveries.

Shape a Future Where Work Becomes Passion
This is not merely a job opportunity – it's a career that intertwines with your passion for data and analytical problem-solving. At Neta, career development isn't a program, it's our philosophy. We're not just adhering to industry trends but creating them, ensuring you're always at the frontier of professional growth.

Unite with a Team that Values the Individual
In our diverse and inclusive environment, each role is vital, and every employee is valuable. Our culture celebrates continuous learning and mutual respect, ensuring you're not just heard but genuinely valued.

The Role that Bolsters Our Integrity

As an Order Management Specialist, under the Fulfillment team, your expertise won't just maintain but enhance our daily order fulfillment’s efficacy and accuracy, ensuring our solutions are depicted precisely and compellingly to our varied clientele.

Core Responsibilities

·  Sales Order and Data Entry:
   ·  Efficiently input sales orders and data into relevant systems with precision and accuracy.
   ·  Maintain meticulous records of sales transactions to ensure data integrity and timely order processing.

·  Customer Communication and Support:
   ·  Handle incoming telephone calls promptly and professionally, taking accurate messages and directing calls as needed.
   ·  Address customer inquiries regarding order placement, pricing, delivery status, and other order management concerns with clarity and courtesy.

·  E-commerce Order Fulfillment Management:
   ·  Navigate and manage e-commerce order fulfillment systems to ensure orders are processed accurately and on time.
   ·  Monitor inventory levels and coordinate with relevant teams to optimize fulfillment processes and minimize delays.

·  Flexible Schedule Availability:
   ·  Be available to work during evenings and weekends as needed to support business operations and meet customer demands.
   ·  Adapt to changing schedules and workload demands with flexibility and a proactive approach.

·  Adaptability and Continuous Improvement:
   ·  Embrace changes in duties, responsibilities, and activities, demonstrating agility and adaptability in a dynamic work environment.
   ·  Identify opportunities for process improvements and contribute to the implementation of enhancements to optimize efficiency and effectiveness.

Aligning and Collaborating Internally
Directly reporting to the Customer Fulfillment Manager, your role is not insular but interconnected, requiring synergy with Accounts Receivable, Warehouse, and Sales Teams.

Competencies

·  Organizational Skills: Your ability to organize tasks, prioritize responsibilities, and manage time effectively is paramount.

·  Problem-Solving Abilities: Your knack for identifying issues, finding solutions, and resolving customer concerns will be celebrated.

·  Customer-Centric Attitude: Your genuine desire to assist customers and provide exceptional service will foster positive relationships and enhance the overall customer experience.

·  Adaptability: Your capacity to adapt to changing schedules, procedures, and customer demands with ease will be highly valued.

·  Attention to Detail: Your attention to detail will reduce errors and enhance customer satisfaction.

Join Us, Shape the Future

You will be navigating through a professional/warehouse office environment, deploying standard office equipment, and embracing a typically 8:30 a.m. to 5:30 p.m., Monday through Friday work schedule. Although travel is not a requisite, flexibility in work schedules to meet business needs is appreciated.

Your Qualifications

·  A minimum of 3 years in Order Management, Order Entry, Data Entry, Customer Service/Administrative Assistant role.
·  Excellent customer service and communication skills, both oral and written.
·  Positive and strong interpersonal skills, with the ability to work with others.
·  Microsoft Office XP and Microsoft Dynamics GP preferred.

Your Growth, Our Commitment
Neta Scientific Inc. assures an Equal Opportunity Environment devoid of discrimination and rich in advancement opportunities. Our adherence to legal and ethical employment practices is unwavering, and we respect your privacy and confidentiality in application processes.

 
Let's Forge a Future Together

This position may unfold new duties and responsibilities, evolving with organizational needs but always retaining its core of enhancing our digital representation and operational efficiency.

Type: Full-time
Pay: Competitive and reflective of your valuable expertise

 
Neta Scientific, Inc. – Where Dedication to Scientific Discovery and Your Career Journey Intertwine.

APPLY HERE

Neta Scientific, Inc. is an equal opportunity employer.